WHAT OUR CUSTOMERS HAVE TO SAY ABOUT US
Here are some comments from our customers; they have been sent to us by email; we have removed the full name of the customer for privacy reasons.
"Faultless service, faultless kippers.....and even a follow up call to check that everything was ok! Very pleased." - Carolyn
"We had our first fish delivery from you on Friday and I have to say, we are thoroughly thrilled with it.
The fish was well packaged for it's journey and the selection in the box was superb - haddock, plaice, mackerel - all PERFECTLY filleted as well as mussels and scallops and the crab we added - all fresher than any we could have bought in London and mostly already eaten by Saturday, such
was our delight and keenness to try everything.
We will most certainly be ordering regularly and telling all our friends.
Thank you for such great quality, absolute freshness, attention to detail and a terrific service
"Just a brief email to say how absolutely fantastic the order was the other day! My Mother was delighted with the lobster and all the items were absolutely delicious. I must say that the complimentary smoked salmon was some of the finest I have ever had. We were all thrilled and will most certainly be using you again. Absolutely brilliant service from start to finish! With many thanks and best wishes, George."
I am just writing to thank you so much for the fish prize which arrived a little before 12 noon today (17th July).
Can only say it was absolutely fantastic. We had some today for dinner as I had asked for this day to recieve it on our wedding anniversay. There is no comparison to the fish bought locally, like day and night and the real fresh flavour and fish salt aroma was such a nice surprise.
Was brought up in a little harbour town (now a Marina) called Amble in the North East and thought I would never taste proper fish again. How wrong was I, just took me 47 years to come across it again.
Thank you and all the people who were involved in the competition as it was such a delight, the customer care, prompt delivery and finally the best, freshest flavour ever.
So glad I won
Our latest order arrived here (Scotland) at 11a.m and everything is just perfect. Thank you so much for your very caring personal attention....you are a real star !!
There can be no doubt that your fish is in a class of its own with regard to freshness, portioning, packaging etc. Everything is already in the freezers and we still have some room so just let me know if any Red Mullet becomes available at a sensible price.
Very many thanks again & please give our regards to Rob Wing & tell him we're delighted.
Kind regards David."
Just to say thank you so much for the fantastic fish! We ordered it for a very special meal (our "End of the World - Last Supper" dinner on 21st) and turned it into a 7 course extravaganza. We decided to keep things simple so we could just enjoy the taste of the fish and everything we had - salmon, prawns, scallops, crab etc - was fantastic quality, tasted gorgeous and lived up to our expectations of what we'd have chosen if that was our last meal on Earth. I was also really impressed with the ease of ordering and the efficient delivery, all well-packaged and nicely presented. The Wings tea towel was an unexpected bonus, so thank you for that too. We will definitely order from you again.... Best wishes for a very Happy New Year,
Just wanted to thank you for the great service I've received with my recent order. Whilst there was no lobster available sadly it was excellent that you actually took the time to call me rather than email me to tell me it was out of stock. Similarly the goods arrived bang on time and the fish I've had so far has been absolutely lovely. The Tea Towel is well received too thanks, as was the smoked salmon! Then to receive a phone call from a lovely lady to ask if my order was to my satisfaction (which sadly I couldn't answer as I was in a meeting but a message was left) was the cherry on the cake! Thank you for such wonderful customer service - a rarity today - you have a very satisfied customer and I'll be back! Thank you and have a great Xmas and hope that business continues to thrive - I'm sure it will with these levels of customer satisfaction. Kind regards,
"Many thanks for a very superior service. The lobster arrived very promptly and extremely well packed. My wife and I enjoyed our special meal and duly drank a toast to your good selves. I shall come again.
Regards Richard J."
"I just wanted to say thank you very much for the lovely seafood we had on 24th August. We bought it to celebrate my parents' 38th wedding anniversary and they thoroughly enjoyed it. We had the spider crab to start, and my brother (who is a chef and also a bit of a seafood nut!) was really impressed and said it was the best crab he's ever tasted. We still can't understand why we don't eat more of them in this country instead of just sending them to France and Spain! He cooked the monkfish with the scallops and chunks of chorizo (in white wine, shallots etc) for the main course and it was delicious! The free kippers also went down well with my dad and brother for breakfast the next morning! Living inland, it's very difficult to get nice fresh fish, but we were over the moon with your quality, and the service was excellent. We look forward to using you again in the future.
Kind regards Becky"
"We were so pleased with our first consignment of goodies from you (ESPECIALLY THE SUBLIME SALMON AND DRESSED CRAB) that we have already eaten it all - I had intended for it to last at least a few more weeks, but just couldn't resist! My husband, who is a man of few words, was even delighted enough to ask me to write to you with a glowing accolade - something he has never done in 25 years of marriage! (His parting shot being - AND DON'T FORGET TO MENTION THE SALMON) - I think we can safely say he liked it!!!! And so I am ordering yet another consignment of various goodies to be savoured, devoured and generally yummied over (I don't think thats a real word but it sums up the sentiment). And yes it does include a rather large amount of the aforementioned SALMON - well lets face it - how on earth could it not!!!! Best regards
"Hi, I recently had a Fruits de Mer Box delivered to my Father for his birthday. Despite an escaping Lobster he was overjoyed with it and has tucked in to the ones that were not able to be frozen and has regaled me with the delights of the taste and quality. I wanted to express my thanks and gratitude for such a wonderful service. Thank you. Holly"
"Good Afternoon Wings,
We ordered our first boxes from you back on the 10th March and I'd just like to say how much we have enjoyed our first month of fresh fish, it has been absolutely first class! Your website/company has been an absolute god send, as not only is the fish fresh, delivered and well packaged, it is also really tasty. I look forward to hearing from you soon and look forward to our next delivery of fish even more! (personal information removed) Kind Regards,
"Dear All (especially Dave!)
The order arrived this morning, and it was perfect. As I told Dave, I was really looking forward to the Spider Crab, and I wasn't disappointed.After a slightly messy 20 minutes, I put together a wonderful salad, with the crab as the star. It was so delicious. Thanks for all that, and for being so helpful, courteous, and efficient. I'm sure you've won yourself a loyal customer. Fish ahoy! Beth"
"Just a quick note to let you know how much we are enjoying our fresh fish deliveries - the mussells we ordered recently were the best i have tasted in a very long time [and we didn't lose any]. we wondered if you ever sell spider crabs and razor clams - we love both and find it very difficult to get them.
Keep up the good work - amanda"
Just to say my first order has been delivered just after midday, a first class delivery.Also the fish looks fantastic so fresh. I will recommend The Cornishfishmonger to family and friends. I look forward to placing an oder soon. Thankyou for all yur help in getting me set up to order on-line. I hope my comments can be placed in what your customers say."
We didn't solicit this lovely comment...honest, but are we pleased... YES!!!!
"To the whole team!
Firstly, we are not usually prone to writing to companies we use......however, Thank you - one of the best things we have done in 2012 is to come back to you & now commit to a monthly fish order from Wing's.
We first came across Wing's' a year or so ago for an important fish order and were thrilled with the service and wonderful quality of the varied fish. Alas, we let time slip buy and neglected to use your wonderful company.
Ordering online is so easy and clear to understand; the personal contact from you to check with us if our orders have been satisfactory is much appreciated; the sales representatives have been charming, patient, helpful and above all efficient. The delivery service is prompt, reliable and friendly. The Packaging safe & secure. Invoicing clear concise and more importantly - accurate.
Oh yes, thank you for the fish!!! Fresh, tasty, perfectly prepared for us, who had stopped eating fish because of the fear of finding any bones! (Well done & thank you to those of who are tasked with the filleting). We have yet to move on to utilising the recipes but be assured we will.
Good luck for your prosperous future...having been a manager in my 'previous life' I only wish I had had the same ability to lead, & motivate what is obviously an amazing business team. Thank you. Laurette"
"THANK YOU...This order was delivered this morning at 9:30am.
The packaging was in perfect condition. The ice packs were still rock hard and not only still frozen, but with almost no condensation on them. The fish was in absolutely PERFECT condition...very cold, but not quite frozen."
"I congratulate you on your fantastic service...it doesn't get any better than this....and last time I served your Sea Bass to my guests, they said it was the best they'd ever eaten. I wish you a very prosperous New Year. Regards GRAHAM"
"Mitten Da Cornish brethren
Thank you for the fish that i recieved before Christmas and the follow up call from yourselves to make sure that everything was ok. I will definitely be ordering more from you this year. Some of the fish that you supplied to me was for my parents for a Xmas treat as they are both not well, this really made their day and they enjoyed it no end. Many thanks"
I would just like to thank you very much for the excellent service regarding this order - my brother and his wife were delighted with the present. You certainly made the whole process of ordering through yourselves very easy, the service and the fish were superb and will be recommending you to both friends and family in the future. Many thanks and a very Happy New Year."
"Just to say thank you to all concerned for my order which arrived yesterday. We enjoyed the mullet last evening - wonderful fish and are looking forward to tasting the rest!
Thank you too for the gifts.
Seasons Greetings, Angela"
"My order arrived safely and everything was top-notch. I've always got beautiful turbot from you, as this one was, but hadn't before had the large halibut fillet and am delighted with its quality: it was positively sticky with freshness. The three turbot carcasses were very welcome and have been transformed into over 6 litres if fine stock. With many thanks and season's greetings."
"My order arrived this morning, & was perfect. My 2 year old Grandson was with me at the time & loved seeing the whole Megrim Sole (he wanted to poke the eyes & kiss them too). I have had a lovely time picking the crab, so that's our evening meal sorted. If only we were actually in Cornwall eating it.......dull & cold Nottingham isn't quite the same somehow.
The packaging box will serve as a planter for some salad crops, so nothing will be wasted. Many thanks Karen."
"We recently placed our first order over the Internet late on a Sunday and we received it very well packed box of chilled fish on Tuesday morning.
It comprised of oak smoked kippers, gurnard, dabs, squid, coley and mackerel and I have now enjoyed several meals with each fish. Lesley and I have used other internet providers for fish but we can confidently say that our purchase from Wing of St Mawes was extremely efficient and very fresh. We will certainly use Wing of St Mawes again.
Pete & Lesley"
"I just wanted to say we received your delivery last week and have now had the opportunity not only to sample your lovely fresh fish but also to share with friends as we had a dinner party this weekend and served a grilled cod (with soy butter sauce - yum). They were so impressed too they asked for your contact details, which I have forwarded.
My husband is a fish-eating vegetarian, and we live about as far from the sea as is possible in the UK, so it is not easy to find good fish locally. We will definitely be stocking up our freezer again when the time comes. People are always very quick to complain these days but don't always take time to praise - however your service and quality seems so far exceptional, so thank you.
"We received our first order which was placed by my husband.
We were like children in a sweet shop when opening the large box of goodies! And we were impressed with the packaging & presentation, plus the very fresh look of the contents.
We had the kippers for breakfast yesterday and the Fruits de Mer last evening and were delighted that they tasted as good as they looked.
The remainder of the order is in the freezer and we look forward to enjoying it in due course - and to deciding which fish to try when we place our next order.
Thank you very much - and also for the gift of the smoked salmon and the tea towel.
Best wishes, Lesley & Philip"
I ordered one of your breakfast hampers for my grandparents' Christmas present as they like to have fish for breakfast sometimes. I would like to let you know that they could not believe their eyes when they received their gift and said they had never seen or tasted such gorgeous fish!! My grandparents have travelled all over the world and they have said that your fish is the most gorgeous fish they have ever had!!
We also received a complimentary telephone call this afternoon to ask if the fish was enjoyed which was lovely and unexpected.
May I take this opportunity to thank you for such first class service and quality products. People are so quick to complain these days but we will definitely come back to you in the future and I will be singing your praises to everyone I speak to, as do my grandparents.
I hope you all have a lovely New Year and a successful 2011!! Kind regards, Natalie, Martin."
You sent myself and my fiance Tom 5 wonderful Cornish crabs last Friday. We ordered them Wednesday, late afternoon, and asked for them to be delivered on Friday morning.
We both work and I was worried that I would have to wait in all day for them to be delivered but lo and behold at 9.10am the man arrived at our doorstep and said: "I've got crabs!" (He didn't really but it makes me laugh to say it).
I had asked for 2kg crabs but you guys had warned me that, due to the weather, this could be difficult - well you came up trumps. They were huge, gorgeous crabs.
Tom is Fijian and makes the world's best crab curry. So by 9pm on Friday - 8 hungry people were tucking into the best crab curry we have ever had.
I cannot thank you guys enough for the professional, courteous, prompt service and gorgeous crabs. You are the best and we will always come to you for all our fishy needs.
I GOT CRABS - AND THEY'RE CORNISH FISHMONGER ONES TOO!
All the best
Rachel and Tom
p.s. The gift of smoked salmon was the so kind too and it is yummy - thank you"
Liz & Nick Reeve"
"Dear The Cornish Fishmonger
Thank you so much for my recent order. All I can say is FANTASTIC. What a dinner party we had. The fish was magnificent, I will be ordering again soon
Thank you very much."
Have a good Christmas"
"I have just received my christmas order and I have to admit I could not resist a taste of the Salmon.
It was fantastic. I have been purchasing from you for some time now and I have to say everything I have had has been exceptional quality and your service is second to none.
Praise where it is due, Merry Christmas."
I can't remember whether or not I sent an email thanking you for the outstanding white crab meat you sent for my mother's 84th birthday. It disappeared in seconds and I shall certainly be ordering from you again. I will be having a cocktail party on 28th December, can you let me know the best time to put an order in for the same again?
Many thanks again,
Hello Wing of St Mawes - the Cornish Fishmonger
Thank you for your telephone call requesting any feedback I might have regarding the above order.
Just to say, the order was delivered as specified on the date requested before 1.00pm.
Packaging was excellent, and portion size, fish selection, quality and freshness also very good.
I hope to place further orders with you in the future and will be recommending your service to my friends.
A selection box is a good choice for a first order, and quite exciting not knowing exactly what you might receive. Your website is very well designed and offers a mouth watering array of tasty looking fish!
All in all, nothing at all to complain about which is surprisingly refreshing these days!
Just wanted to say thank you for our delivery that arrived yesterday. We have already polished off the mussels, crab and bream and the salmon is tea tonight! Everything has been beautifully fresh and fantastically tasty - we won't be going near the T#sco fish counter again!
We will be spreading the word to all our fish loving friends and family.
The Cannon Family"
Thanks again - we loved it! Best Laura"
Just wanted to let you know that my order arrived promptly at noon yesterday in tip top condition and that I was very happy with it. Thank you also for ringing me to make sure I did order 2 boxes...
I will certainly reorder from you in the future.
I'll certainly be ordering from you again
I just had to write to you. I received the fish today - wonderfully packed and with the most superb free gift I could have hoped for. The fish is top quality and I was so very impressed with the way in which you package it. The smaller items were able to be placed straight in the freezer without any work from me!! I will most certainly use you again and will recommend you to my friends and family.
I can't put into words how pleased I am with the whole "fresh fish" experience. Thank you, thank you.
Just wanted to write and thank you very much for my fish. They were waiting for me when I arrived home and I was delighted with the quality and also my free smoked salmon a lovely touch thank you! I used the fish for a dinner party and everybody commented on how fresh and delicious it was and left absolutely no smell while preparing it and cooking it, just showing how beautifully fresh it was. Once again thank you and I will recommend you to all my friends and I will certainly be using you again in the future.
I have just received the fish. They were packed beautifully, looked and smelt very fresh. I was especially happy with my gift of the salmon and the tea-towel, a great touch. My husband who is in contract catering saw it (I expect he sees this sort of thing regularly) and was very impressed. So well done!
Web site ease of use etc 9/10
Delivery and presentation 10/10
Freshness of fish 10/10
Tasting test (haddock) 10/10
Service and follow up 10/10
General satisfaction 10/10
So pretty satisfied then! Have already recommended you to some friends